You need a person now

Reach a human at Woo Casino in minutes

Reach the Woo Casino team by chat, e-mail or phone, around the clock every day of the week.

Get help now Licensed and audited since 2013

Paid today

577,174 NZ$

4,139 Players online

Licensed in AnjouanOperating under ALSI-837018 since 2013, audited by Gaming Laboratories International and iTech Labs.

Fast payouts, real volumeNZ$56M paid weekly, average withdrawal processed in 30 minutes, up to NZ$23,000 per transaction.

Bank-grade encryption256-bit TLS secures every transaction across 10 payment methods including Visa, Apple Pay, and POLi.

Get answers fast

Skip the queue and speak to someone

Use this when a question needs an answer from someone live, not a page of reading.

Start a chat now

Live chat on the site suits quick account and bonus questions, and someone usually replies within two minutes, any hour of any day.

Open chat

Your query needs a paper trail

Write to [email protected] for anything you want recorded, like documents or a payment query, and a reply typically lands within four hours.

Write to us

Phone support line

Call +64 9 906 6619 in NZST for a problem you want solved by voice, and a person normally picks up within five minutes.

Call now

Local details

Woo Casino support for New Zealand players

After this block you will know where to call, in what language and who supervises the casino.

How to reach

New Zealand phone+64 9 906 6619

Support time zoneNZST

LanguagesEnglish, German, French, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-837018

Where to get help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Have the right details and skip the wait

The items below let support identify your account and answer without a second exchange.

Registered email address
Your account username
Recent transaction reference
Screenshot of the issue
Payment method last four digits

Six addresses, one match

One desk instead of a general queue

It removes the worry that your message will sit unanswered in a general inbox for days.

Your account

General support and login[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Before it gets heavy, talk to someone else

Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all work independently of Woo Casino LLC, and each offers free, confidential support to anyone in New Zealand who wants it.

Gambling Helpline New Zealand. A free 24-hour line where you can talk through your gambling with a trained counsellor, any hour of the day.

The Problem Gambling Foundation of New Zealand. Counselling, education and community programmes that help people in New Zealand rebuild control over their play.

Multi-Venue Exclusion Programme. A scheme letting you bar yourself from multiple venues at once, so the same limit follows you around town.

Full story

Know the operator

Woo Casino operator details

The details below show the company and licence that stand behind every Woo Casino account.

Company

Legal nameWoo Casino LLC

Company number489288 (Anjouan)

AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-837018

Written contact

Support email[email protected]

Complaint path

When a standard answer is not enough

You will have a clear four-step path from the support desk to the Anjouan regulator.

First contact record

Explain the problem to the support desk first, by live chat or email, and keep every reply you receive as part of your record.

Reference and written reply

Ask the agent for a complaint reference and a written answer, so the outcome is on record rather than only spoken.

Ask for a manager review

Request that a manager review the case when the answer still falls short, and state plainly why it does not settle the matter.

Anjouan regulator referral

Send the complaint to the Anjouan Offshore Finance Authority once the internal path is exhausted, including your reference and correspondence.

Five things settled

Straight answers, no runaround

Five quick answers that clear up what most players ask before their first message.

trustWhat happens to my balance if I close my account?+

Closed accounts stay closed, and the request is handled by the support desk once your identity is confirmed. Any balance still sitting in the account is returned to you before the doors shut. Nothing reopens unless you ask in writing.

trustWhy must I prove who I am to get my data?+

Data requests go to [email protected], and the desk confirms it has your file within four hours. You receive a copy or a deletion confirmation once identity is checked, because only the account holder may ask. Deletion removes what the law lets go.

trustWhy escalate to the regulator instead of arguing again?+

An answer that misses the mark can be escalated to [email protected], where the same record follows your case. If the reply still falls short, the matter goes to the Anjouan Offshore Finance Authority, the regulator behind licence ALSI-837018. Keep every message you sent.

trustWhat happens when my verification drags past a day?+

Documents are checked in twenty-six hours on average once all three are in: photo ID, proof of address and a payment card image. A blurred or expired document restarts that clock, so send clear copies. Payments unlock when the check closes.

trustWhat happens if I need help at 3am on Sunday?+

Chat and phone run twenty-four hours a day, seven days a week, on NZST time, so three in the morning on a Sunday is normal business. English is spoken alongside German, French, Finnish and Norwegian. Email also lands at any hour and is answered within four hours.

Three channels timed

Quick answers, longer trails, all hours

You will know how fast each channel answers and which hours all of them keep.

Live chat

Live chat hours24 hours, 7 days

Chat first reply2 minutes

Time zoneNZST

Email

Email address[email protected]

Email reply4 hours

Phone

Phone number+64 9 906 6619

Phone wait5 minutes